All successful orders placed will be processed within 1-2 business days of receiving your order.
Shipping is free for all international purchases of $240 or more, on a standard service.
If you require your parcel more urgently you will be given the option to choose an express shipping service for $30, which will be sent via DHL Express.
Estimated delivery timeframe is 7-15 business days on a standard delivery service and 3-4 business days on an express service.
Please consider the shipping address you provide – you should provide an address that will be attended during normal business hours, AS A SIGNATURE MAY BE REQUIRED ON DELIVERY.
Delivery cannot be made to post office boxes.
where possible, you will receive a tracking number via email once your order is dispatched, depending on the shipping method selected at check out.
TRACKING IS NOT AVAILABLE TO ALL DESTINATION COUNTRIES.
Please check with your local Customs Authority on any customs duties or taxes that are payable by you – regulations and guidelines differ by country.
Customs duties or taxes are not payable by Matteau.
FOR MORE INFORMATION ON SHIPPING
If you require more information on shipping, please email us at email@example.com.